Shipping policy
Shipping Policy
Last updated: 13 / 09 / 2026
Where we ship
Australia only. We do not currently ship internationally.
Processing
Orders placed before 2pm AEST on a business day are dispatched the same day. Orders placed after that, or on a weekend or public holiday, go out the next business day. You will get a confirmation email with tracking as soon as your order leaves us.
Delivery times
These are estimates from the day of dispatch, not the day you order.
- Melbourne metro: 3 to 5 business days
- Sydney, Brisbane, Adelaide, Canberra metro: 4 to 5 business days
- Perth, Darwin, Hobart metro: 3 to 5 business days
- Regional and remote: up to 7 business days
Delivery is handled by Australia Post. Once a parcel is with the carrier, timing is in their hands. Delays caused by weather, carrier backlogs or incorrect addresses are outside our control.
Cost
- Orders over $99: free, Australia wide
- Orders under $99: Calculated at checkout
All prices are in Australian dollars and include GST.
Getting the address right
We ship to the address you enter at checkout. Check it before you pay. If you spot a mistake, email us within two hours and we will fix it if the parcel has not gone out. Once it has shipped we cannot redirect it, and a re-delivery to a corrected address will be at your cost.
Lost or late parcels
If your tracking has not moved for five business days, or the parcel has not arrived within the window above. We will lodge an enquiry with the carrier and either replace the order or refund you. You do not need to chase the carrier yourself.
Damaged on arrival
Send us a photo and we will ship a replacement straight away. You do not need to return the damaged one first.
PO boxes and parcel lockers
Both are fine.
Questions
Email us and we will answer within one business day.